Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

Personal Information

• Full name and contact details
• Company name and job title
• Email address and phone number
• Billing and payment information

Technical Information

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referral source

Service Information

• IT infrastructure details shared during onboarding
• Support tickets and communication history
• Hardware inventory and system configurations

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send invoices
• Respond to support requests and enquiries
• Send service updates and important notices
• Improve our website and user experience
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Data Storage & Security

Your data is stored on secure servers with:

• End-to-end encryption for sensitive data
• Regular security audits and vulnerability testing
• Access controls limiting who can view your data
• Automated backups to prevent data loss

While we implement industry-standard security measures, no system is 100% secure. We encourage clients to use strong passwords and report any suspicious activity immediately.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• Service providers who assist in our operations (under strict confidentiality agreements)
• Legal authorities when required by law
• Business partners only with your explicit consent

Any third party with access to your data is contractually required to protect it with the same level of care we apply.

5. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve website performance

Types of cookies we use

• Essential cookies — required for the site to work
• Analytics cookies — help us understand usage
• Preference cookies — remember your settings

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Request a copy of your data in a portable format
• Lodge a complaint with relevant authorities

To exercise any of these rights, contact us at privacy@kausly.com

7. Data Retention

We retain your data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Client data is typically retained for 5 years after contract termination, after which it is securely deleted.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these services.

We recommend reviewing the privacy policy of any third-party service you use.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.

The date at the top of this page indicates when the policy was last updated. Continued use of our services constitutes acceptance.